Customer Care

YOUR ORDER

All orders placed Monday through Friday (except holidays) before 3 pm are processed that same day and will be shipped within one or two business days. Orders placed after 3pm will begin processing the next business day. Orders placed on Friday after 3p.m. They will begin processing the following Monday.

Transit times do not include weekends or holidays.

Order processing cut-off times are provided as guidelines only and do not take into account possible delays caused by item availability and payment verification. We reserve the right to cancel any order due to payment issues and the right to limit quantities for exclusive releases.

If you have any concerns that your package may not arrive on time, please email us at info@airesomos .com before placing your order.

----------------

SHIPPING

- NATIONAL

We have two shipping options: Standard (Post Office of Mexico)

and Express (FedEx).

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery times begin from the date of shipment. All orders are trackable.

Shipping rates:

$50, Mexico Post Office. Delivery in 7 to 10 business days.

$180, FedEx. Delivery in 3 to 5 business days.

- INTERNATIONAL

We also ship to the 48 contiguous United States.

Aire Somos is not responsible for taxes, import duties or customs fees generated by products sent outside of the Mexican Republic. Customer is responsible for charges even if shipment is refused upon delivery. The delay time to receive your package will depend on the customs office and the customs clearance of your package.

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery times begin from the date of shipment. All orders are trackable.

Shipping Rates:

$370, UPS Standard . Delivery in 8 to 10 business days.

----------------

PRODUCT INFORMATION

Model measurements are provided to aid in the decision on preferred size. To find out the exact measurements of an item, contact Customer Service at info@airesomos.com

----------------

PAYMENT INFORMATION

Exchange rate:

All transactions are carried out in Mexican pesos.

Payment methods:

We accept payments with Visa, Mastercard, American Express and cash payments.

----------------

LOST AND DAMAGED ORDERS

Aire Somos will not be responsible for any direct or indirect damage caused by the services provided. All items are purchased at your own risk. Any damage caused during shipping is the responsibility of the postal/courier service. Aire Somos does not assume any responsibility for lost or stolen items.

----------------

If you have any questions, write to us at info@airesomos.com

We are here for you.